Privacy Policy

Privacy Policy

Your privacy is our priority at Mustang Trekking. We are committed to ensuring that any personal information or communication you share with us is protected and handled with the highest level of confidentiality.

Personal Information

Any personal information you provide—including your name, email address, telephone number, postal address, passport details, or travel preferences—will be kept secure and confidential. We do not sell, trade, or disclose your personal information to third parties except where required to arrange your travel services or comply with legal obligations.

If you receive communication from us, it is because:

• You have requested information or booked a trip with us.
• A friend, family member, or travel partner has requested information on your behalf.
• You have subscribed to receive updates or promotional offers

We respect your privacy and use your information only for purposes related to your inquiry, booking, or travel experience.

Policies
1. Health

Good health and physical fitness are essential for trekking in the Himalayas. We strongly recommend that all trekkers undergo a medical examination before joining any trekking program.

If you have any medical conditions or require special assistance, please inform us at the time of booking so we can make suitable arrangements whenever possible.

2. Travel Insurance

All trekkers booking with Mustang Trekking must have comprehensive travel insurance that includes:

Trip cancellation and interruption
Medical treatment and hospitalization
Emergency helicopter evacuation
High-altitude trekking coverage
Loss, theft, or damage of personal belongings

Emergency rescue costs must be paid in Nepal unless your insurance provider guarantees direct payment. Your insurance policy must specifically cover trekking at high altitudes.

3. Booking Deposit

To confirm your booking, we require:

20% of the total trip cost at the time of booking.
An additional 15% payment at least 15 days before departure.
4. Final Payment

The remaining balance must be paid upon your arrival in Kathmandu before the trek begins.

Failure to complete payment within the required timeframe may result in cancellation of your booking without refund.

5. Last-Minute Bookings

Bookings made within 5 days of the trip departure are accepted subject to availability.

A 50% advance payment of the total trip cost is required to confirm last-minute bookings.

6. Cancellation Policy

Once a booking has been confirmed, changes requested by the client may not always be possible.

Mustang Trekking reserves the right to modify, postpone, or cancel any itinerary due to weather conditions, natural disasters, government regulations, safety concerns, or other circumstances beyond our control.

Please refer to our Terms & Conditions page for complete cancellation details.

7. Liability

While we make every effort to ensure a safe and enjoyable journey, Mustang Trekking cannot be held responsible for unforeseen circumstances including but not limited to:

Accidents or personal injuries
Flight delays or cancellations
Political unrest
Extreme weather conditions
Natural disasters
Loss, theft, or damage of personal belongings
Baggage delays or airline-related issues

Any expenses resulting from such events are the responsibility of the traveler.

8. Complaints

If you experience any problems during your trip, please notify your guide or our office immediately.

We are committed to resolving any concerns as quickly as possible before the completion of your journey.

9. Pricing Policy

All prices are based on the rates available at the time of booking.

However, Mustang Trekking reserves the right to adjust prices due to:

Currency exchange fluctuations
Government taxes or permit fee changes
Transportation cost increases
Accommodation price adjustments
Other unforeseen operational costs

Any significant pricing changes will be communicated to you before final confirmation.